User experience

User experience is a term used to describe the overall experience and satisfaction a user has when using a product or system. It most commonly refers to a combination of software and business topics, such as selling over the web, but it applies to any result of interaction design. Interactive voice response systems, for instance, are a frequently mentioned design that can lead to a poor user experience.

See also

User expectations

External links

• The Elements of User Experience, by Jesse James Garrett
• How to Quantify the User Experience, by Robert Rubinoff